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Keter

Keter

www.keter.com
What is your customer experience with Keter?

Keter Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Keter has a 3.6 star rating from 17 reviews; consumers are mostly neutral. 42% would likely recommend. Rating distribution shows about 35% unfavorable and 53% positive.

Key Takeaways for Future Customers

  • Products considered good quality at a medium price level; Keter reviews highlight product variety and reliability.
  • Many reviewers value warranty support when reached and occasional fast resolution of damaged items.
  • Expect to need patience for parts replacement and follow up.

Negative Feedback / Risk Areas

  • Frequent customer complaints about inability to contact customer service and unresponsive email or phone channels.
  • Recurring missing parts, damaged items on delivery, and inconsistent spare parts availability.
  • Some reports mention refunds and parts delayed or requiring repeated contact.

Positive Feedback

Many reviews praise good product value, great prices, and helpful agents who resolve issues; refunds or warranty replacements were honored in several cases.

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Media from reviews

About my keter shed
About my keter shed - Image 2About my keter shed - Image 3About my keter shed - Image 4About my keter shed - Image 5About my keter shed - Image 6About my keter shed - Image 7
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Show reviews that mention
part parts customer service bin store customer service box delivery address damage part
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Anonymous
map-marker Sayville, New York

Need a plungers for a lid for a part a unit I bought from used years ago

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Dont really care for your company because when you call your 800 number no one speaks to you. Im very disappointed in the company I bought my containers from.

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Linda P Yxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

Problem with existing shed

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Looking to see how this can be repaired. Hopefully, the whole shed doesn't have to be dismantled. Thank you.

Pros:
  • Nice product
Cons:
  • Did not last long

Preferred solution: Repair instructions and replacement parts

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Anonymous
map-marker Attleboro, Massachusetts

Damage part

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I spoke Gina about a damage part and right a way she gave me all the information to resolve my problem

Im very pleased. is very hard to fine customer service like your Keep the good work

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David J Dod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken Part.

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AI Highlights
  • - A yellow piece fell out when unpacking the Keter Pro Series.
  • - Packaging was not damaged; please send the yellow part to avoid a return to Amazon.
Keter - Broken Part.

Gentlemen, I received my Keter Pro Series table ordered from Amazon 7/9/25. When I unpacked the table a yellow piece fell out.

The packaging was not damaged in shipping.

I am adding a photo to show you the part I would like for you to send me. Sending table back to Amazon would be a pain.

Thank you,

David James

966 Hepzibah-McBean Rd.

Hephzibah, Georgia 30815.

View full review
Corda Shr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About my keter shed

AI Highlights
  • - Asks for replacement parts for the shed.
  • - Spent a lot of money on this shed.
  • - Had rats in there.
  • - The shed has come away from the bottom.

Please send me parts for this shed i spent a lot of money on this shed thanks mrs wathen i have had rats in there that why I bought this shed i used to have a wooden one but I like the look of the keter shed but it all come away from the bottom thank you Mrs Gail wathen

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Min Cac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need 2 wheels

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Keter - Need 2 wheels

Hi, I received a storage box today I am very happy with it except there are 2 wheels missing, could you please send them onto me

User's recommendation: Absolutely brilliant

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Chris B Kzc

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Verified Reviewer

Hopeless

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Trying to contact Keter is extremely hard, only options on Google appear to be UK or USA. Keter International seem to ignore any contact

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Ohana Vqk

Great customer service

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My parts got sent back due to post office error, so they are sending it back to a physical address that was given to Keter. Thank you

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Julie C Atd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing part from my delivery

AI Highlights
  • - Bought a Meter Factor 8x8 shed from Homebase online yesterday.
  • - Part SKCx1 is missing and a replacement must be sent to my home address.

I purchased a Meter Factor 8x8 shed through Homebase online yesterday. I started to put it together, only to find that a part SKCx1 was missing.

This part holds up the roof bars in the centre of the roof, so I cannot proceed without a replacement being sent to me at my home address. Thank you.

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1 comment
Guest

Could you please send me the missing part thank you

Anonymous
map-marker Denton, North Carolina

Broken work bench

AI Highlights
  • - The bench was bought less than 8 months ago.
  • - Legs snapped under 200 lbs.
  • - It is rated 1000 pounds and costs $80.
  • - No option to attach a photo.
Keter - Broken work bench

I bought your work bench less than 8 months ago. The other day I was working with it.

I had less than 200 pounds of weight on it and 2 legs snapped off. I believe for my $80 I should get more than 8 months out of this thing.

It is supposed to be rated for 1000 pounds. I could send a picture but I don't see where I can make an attachment.

User's recommendation: Don't buy this.

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John F Wgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, England

Cannot contact via email via a email sent

Updated by user Mar 29, 2025

Bad experience cannot cancel or get delivery instructions

Original review Mar 29, 2025

Trying to contact customer service about delivery to no avail, as I'm worried I due to go on holiday soon.

Pros:
  • Great prices
Cons:
  • Cannot communicate with customer service

Preferred solution: Full refund

User's recommendation: Think about it before you order

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Jane K Mzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need parts to 249319 bin store

AI Highlights
  • - No parts or hinges were included for the Keter 249319 bin store.
  • - Dimensions are 132 x 71.5 x 113.5 cm with an 880 L capacity.

I have bought a Keter 249319 bin store, and there were no parts or hinges in the box, no parts at all so I need these to put the box together, the measurements are

132 x 71.5 x 113.5 cm

880 L Capacity Bin store

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Daniel O Dfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged product

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AI Highlights
  • - Three Keter Adirondack chairs arrived from Sams.
  • - A crescent crack on the front curved portion.
  • - There is a question about who pays return shipping.
Updated by user Dec 27, 2024

Haven't heard from Keter in reference.

Original review Nov 27, 2024

Today i received my (3) Keter rocking Adirondack chairs that were ordered through Sams. The chair has been put together before we observed a crack in the shape of a crescent on the front curved portion of the chair.

Im curious to know if i would have to pay to return ship the chair because ive already broken down the box. Can we return it in its made form to Sams?

Any help would be appreciated. Thanks.

Loss:
$99

Preferred solution: Either a refund for the damaged chair or a delivery of another.

User's recommendation: Seller did not respond to damaged product.

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Michael G Ita

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Crap customer support

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The wind blew open my deck box. I was willing to purchase the replacement parts but apparently you can only buy them if you have a PayPal account. Wtf??!!!

Pros:
  • Product design is ok
Cons:
  • Crap customer support

Preferred solution: Be able to buy the replacement parts

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Carol R Cii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cushion on sofa damaged

AI Highlights
  • - Delivered a California 2-seat sofa on 18 July; a cushion ripped.
  • - Contact via webpage is not possible due to missing EAN; please arrange an English-speaking call.
Keter - Cushion on sofa damaged

We received delivery of a California 2-seat sofa on 18th July and upon opening one of the seat cushions, it was ripped. We have tried to contact you through the webpage, but we do not have the EAN number, so it will not send. We need someone to call who can speak English, please.

Preferred solution: A new cushion

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Jeffery D Qay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Workbench Broken

AI Highlights
  • - Bought Keter Pro Series Work Table from Amazon; delivered Oct 1.
  • - 84 lb Toro snow blower on it; legs collapsed; seeking warranty replacement.

I recently purchased a Keter Pro Series Work Table through Amazon. It was delivered October 1st.

I set it up according to the instructions. I placed my small Toro Snow Blower on it to change plug & oil. The machine weighs 84# far below the 1000# capacity advertised.

Went in for lunch, when I returned the bench legs collapsed.

Can you replace this? It should be under warranty at only 10 days old.

User's recommendation: They refunded the cost without hesitation after seeing the damage in photos.

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